Quality, Materials and Compliance

What the things are made of, what gets tested, and which documents arrive with the goods rather than on request.

Materials

Plush fur
Synthetic long- and short-pile, OEKO-TEX Standard 100 certified
Filling
Virgin polyester fibre — not recycled offcuts, which clump
Head foam
Carved polyurethane on a ventilated frame
Eyes
Embroidered, or safety-locked plastic pull-tested to EN71-1
Adhesives
Solvent-free, no measurable formaldehyde emission
Dyes
Azo-free, tested for migration of specific elements
Fastenings
Metal, no painted coatings that can chip
Liners
Cotton blend, machine washable at 30 °C

What gets tested

Every plush production batch goes to an accredited third-party laboratory before it ships. Not a sample we chose in advance — a batch sample drawn after production.

  • EN71-1 — mechanical and physical properties, including pull tests on eyes and seams
  • EN71-2 — flammability
  • EN71-3 — migration of specific elements from the materials
  • Seam strength above the EN71 minimum, because children pull harder than the standard assumes
  • Colour fastness to rubbing and to light
Studio visualisation of a mascot
Studio visualisation of a mascot
Studio visualisation of a mascot
Studio visualisation of a mascot

Studio visualisations of our own, showing the finish we aim for in mascot costumes and other custom mascots.

EN71 and CE

Plush toys sold in the EU must meet the Toy Safety Directive 2009/48/EC, and EN71 is how conformity is demonstrated. You receive the test reports and a signed declaration of conformity with every batch, and we keep copies for ten years as the directive requires.

Mascot costumes are not toys. EN71 does not apply to them as products, and any supplier claiming an EN71-certified costume is misreading the standard. What we supply instead is material declarations, flammability data for every fabric used, and CE documentation where the construction requires it.

Care and washing

Costume outer
Spot clean with a damp cloth and mild detergent. Never machine wash.
Costume liners
Remove and machine wash at 30 °C. Air dry only.
Head
Wipe the outer surfaces. Disinfect the inside face pad after each use.
Drying
Air dry away from direct heat. A heated room warps foam.
Storage
Upright, head supported, in a dry space. Damp storage is the main cause of warranty claims.
Plush toys
Hand wash at 30 °C. Reshape while damp.

Questions about safety and quality

Are MascotiQ plush toys EN71 tested?
Yes, every production batch. A batch sample drawn after production goes to an accredited third-party laboratory for EN71-1 (mechanical and physical properties), EN71-2 (flammability) and EN71-3 (migration of specific elements). The test reports and a signed CE declaration of conformity ship with the goods, and copies are kept for ten years.
What materials are custom plush toys and mascot costumes made from?
Plush fur is synthetic long- or short-pile, OEKO-TEX Standard 100 certified; filling is virgin polyester fibre; dyes are azo-free; adhesives are solvent-free. Costume heads are carved polyurethane foam on a ventilated frame, fastenings are metal without chipping paint, and liners are a cotton blend washable at 30 °C.
What safety documents come with a mascot costume?
A mascot costume ships with material declarations, flammability data for every fabric used and CE documentation where the construction requires it. Costumes are not toys, so EN71 does not apply to them as products. OEKO-TEX certificates for the textiles are available on request.
How do you clean a mascot costume?
Spot clean the outer with a damp cloth and mild detergent, and never machine wash it. Remove the liners and machine wash them at 30 °C, then air dry. Wipe the head and disinfect the inside face pad after each use. Store the costume upright with the head supported, in a dry space.